FAQ

We value your experience and welcome your feedback. If you have any questions, feel free to reach out via email.

Q:  Are your products authentic?

A: All our products are of 100% premium quality, crafted with the same materials and stitching as retail pieces. We focus on every detail to ensure performance, including tags and the overall craftsmanship of the shoe. It is built for performance on and off the court.

Q: Do you offer international shipping?

A: Yes! We provide free international shipping on all orders.

Q: What if my order doesn’t arrive?

A: If 30 days pass without any tracking updates, please contact us with your order number. 

Q: Can I cancel my order?

A: Orders are automatically processed within 24 hours. Please ensure all details are correct before confirming your purchase. After 24 hours, cancellations are no longer possible.

Q: How long does shipping take?

A: Depending on the region, once the product is shipped, it will take around 8-10 business days to arrive.

Q: When will I receive a tracking number?

A: Tracking numbers are typically provided within 5-10 business days after your order is processed.

Q: Will I receive an order confirmation?

A: Yes! You will receive an order confirmation email after purchase. If you don’t see it, please check your spam folder. If it's still missing after 24 hours, contact us.

Q: Who do I contact for order issues?

A: Please email us with any concerns regarding your order through the Contact Us page.

Q: Is checkout secure on this website?

A: Yes, all transactions on our site are 100% secure!